Retail Store Leader: Customer Experience & Ops

Lids; Madison (WI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Employer-paid benefits (disability, AD

Paid time off

Employee discount

Job summary

Lids Sports Group is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver superior customer service. You will oversee staffing, training, and adherence to brand standards in a fast‑paced retail environment.

Success in this role requires strong interpersonal skills, the ability to work independently, and a track record of achieving KPI targets while minimizing losses. This position offers comprehensive benefits and opportunities for growth within a

Qualifications

• Ability to drive sales and minimize loss.
• Strong communication and people skills.
• Capable of working autonomously and in a leadership role.

Responsibilities

• Act as Manager on duty for scheduling, customer issues, and coverage.
• Lead store associates through training, goal setting, and follow-up.
• Assist in recruiting and onboarding store personnel; enforce policies and safety.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver superior customer service. You will oversee staffing, training, and adherence to brand standards in a fast‑paced retail environment.

Success in this role requires strong interpersonal skills, the ability to work independently, and a track record of achieving KPI targets while minimizing losses. This position offers comprehensive benefits and opportunities for growth within a