Sports Retail Store Lead — Customer Experience & Ops

Lids; Rosemont (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous employee discount

Career development opportunities

Professional training programs

Early Wage Access options

Job summary

Lids Sports Group seeks an Assistant Store Manager in a dynamic retail setting. You will lead store operations, coach team members, and ensure superior customer service while hitting sales targets.

Responsibilities include scheduling, training, and maintaining store standards, with emphasis on loss prevention and inventory control. This role requires strong communication, leadership, and the ability to work independently on busy shifts.

Qualifications

• Proven ability to drive sales while reducing loss.
• Strong communication and leadership to coach a team.
• Capable of working with minimal supervision.

Responsibilities

• Act as Manager on Duty for scheduling issues, customer concerns, and day-to-day store operations.
• Lead and train store associates through LIDS programs, set goals, and follow up.
• Recruitment and onboarding support for store personnel; enforce company policies.
• Maintain store standards, merchandising, and inventory integrity; ensure cash handling accuracy.

Skills

Sales results

Interpersonal skills

Independence

Training leadership

Job description

Lids Sports Group seeks an Assistant Store Manager in a dynamic retail setting. You will lead store operations, coach team members, and ensure superior customer service while hitting sales targets.

Responsibilities include scheduling, training, and maintaining store standards, with emphasis on loss prevention and inventory control. This role requires strong communication, leadership, and the ability to work independently on busy shifts.