Retail Store Leader - Customer Experience & Operations

Lids; Fayetteville (AR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts and perks

Career development opportunities and培训

Early Wage Access options

Job summary

Lids is seeking an Assistant Store Manager in Fayetteville, AR to lead daily operations, coach a team, and deliver exceptional customer service. You will drive sales, manage staffing, and ensure store standards and brand guidelines are maintained.

Join a team that values inclusivity, training, and career development while supporting fans with quality headwear and apparel in a fast-paced retail environment.

Qualifications

• Ability to lead and manage store operations and personnel.
• Deliver exceptional customer service and drive KPIs.
• Strong communication and teamwork abilities.

Responsibilities

• Act as Manager on Duty and resolve customer issues when Store Manager is absent.
• Coach and develop store associates through training programs and feedback.
• Schedule staffing and monitor wage costs to meet budgets.
• Maintain cash-handling procedures and open/close routines.
• Oversee inventory, pricing, receiving, transfers, and counts.
• Ensure compliance with policies, safety standards, and brand guidelines.

Skills

Leadership

Customer service

Communication

Job description

Lids is seeking an Assistant Store Manager in Fayetteville, AR to lead daily operations, coach a team, and deliver exceptional customer service. You will drive sales, manage staffing, and ensure store standards and brand guidelines are maintained.

Join a team that values inclusivity, training, and career development while supporting fans with quality headwear and apparel in a fast-paced retail environment.