Retail Store Leader — Customer Experience & Operations

Lids; Broomfield (CO); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Generous employee discount and perks

Career development and training

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Colorado to lead daily store operations, coach staff, and drive sales while delivering exceptional customer service. You will act as the manager on duty, handle scheduling, training, and ensure adherence to policies and brand standards.

The role involves overseeing cash handling, inventory, and merchandising, with a focus on creating a fun, inclusive, and high-performing team environment that aligns with Lids’ customer-first approach.

Qualifications

• Experience achieving sales targets and minimizing loss.
• Strong communication and customer service skills.
• Ability to work unsupervised and lead a team.

Responsibilities

• Act as Manager on duty for scheduling, customer issues, and escalations.
• Oversee store associates, training, and adherence to policies.
• Manage daily store operations including cash handling and inventory checks.
• Lead selling strategy to meet KPIs and deliver exceptional customer service.
• Ensure visual merchandising aligns with brand standards and promotions.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager in Colorado to lead daily store operations, coach staff, and drive sales while delivering exceptional customer service. You will act as the manager on duty, handle scheduling, training, and ensure adherence to policies and brand standards.

The role involves overseeing cash handling, inventory, and merchandising, with a focus on creating a fun, inclusive, and high-performing team environment that aligns with Lids’ customer-first approach.