Retail Store Leader - Coach Team, Drive Sales

T-MOBILE USA, Inc.; Cary (NC); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Transit programs

Job summary

T-Mobile USA, Inc. in Cary, NC, is seeking a Store Team Leader to guide the retail team in delivering customer-focused service and achieving sales outcomes.

You will coach, train, and manage store operations, merchandising, and customer flow to drive performance and a positive shopper experience. Responsibilities emphasize coaching conversations, product knowledge, leadership, and maintaining store standards while meeting financial targets.

Qualifications

• Must lead retail team to meet sales targets and deliver customer service excellence.
• Coaching staff on product knowledge, customer interaction, and store procedures.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Product Knowledge

Team Coaching

Change Management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Cary, NC, is seeking a Store Team Leader to guide the retail team in delivering customer-focused service and achieving sales outcomes.

You will coach, train, and manage store operations, merchandising, and customer flow to drive performance and a positive shopper experience. Responsibilities emphasize coaching conversations, product knowledge, leadership, and maintaining store standards while meeting financial targets.