Store Leader: Drive Sales & Customer Experience

T-Mobile; Sandy (OR); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) matching

Paid time off and holidays

Employee stock grants and stock plan

Tuition assistance and college-coach

Parental leave and family benefits

Discounts on mobile service and home-fi

Transit and commuter programs

Job summary

T-Mobile USA, Inc. seeks a Store Leader to guide retail teams in delivering customer-focused service and achieving sales outcomes. You will coach staff, train on products, and manage store operations to ensure standards and performance.

Responsibilities include coaching, merchandising, and optimizing customer experience, while aligning with company policies and incentives. This role emphasizes leadership and results-driven performance in a retail environment.

Qualifications

• Change agility and coaching skills required for leading a retail team.
• Strong communication and customer service mindset essential.
• Leadership and team coaching to drive sales targets and customer satisfaction.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Store Leader to guide retail teams in delivering customer-focused service and achieving sales outcomes. You will coach staff, train on products, and manage store operations to ensure standards and performance.

Responsibilities include coaching, merchandising, and optimizing customer experience, while aligning with company policies and incentives. This role emphasizes leadership and results-driven performance in a retail environment.