Retail Store Lead & Sales Coach

T-Mobile; Minnesota; Presencial; USD 43.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Benefits

Back-up Care

Tuition Assistance

Mobile Discounts

Transit Programs

Pet Insurance

Descripción de la vacante

T-Mobile USA is seeking a Store Leadership role to guide retail teams in delivering customer-focused service and sales results. You will coach, train, and manage day-to-day store operations to meet targets and drive customer satisfaction.

The role emphasizes coaching, product knowledge, and adherence to procedures, with success measured by sales performance and operational efficiency. Equal opportunity employer and comprehensive benefits apply.

Formación

• High School Diploma or GED required.
• 1 year of customer service or sales experience in retail preferred.

Responsabilidades

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Leadership

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA is seeking a Store Leadership role to guide retail teams in delivering customer-focused service and sales results. You will coach, train, and manage day-to-day store operations to meet targets and drive customer satisfaction.

The role emphasizes coaching, product knowledge, and adherence to procedures, with success measured by sales performance and operational efficiency. Equal opportunity employer and comprehensive benefits apply.