Retail Store Leader & Coach — Drive Sales Growth

Victra; Orem (UT); On-site; USD 20,000 - 33,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

401K Match

Tuition Reimbursement

Verizon Service Discount

Contests & Incentives

Career Pathing

Job summary

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you will lead a store team, drive sales targets, manage daily operations, and create outstanding customer experiences. You’ll coach and mentor staff, handle staffing decisions, and ensure store performance aligns with company goals.

You will be responsible for talent management, customer focus, and strategic execution, while upholding Victra standards and store-level results.

Qualifications

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Willingness to work evenings, weekends, holidays.
• Legally authorized to work in the United States.

Responsibilities

• Talent management: interview/hire, train, mentor to deliver outstanding customer experience and meet sales metrics.
• Own store numbers: lead, track, and coach on daily sales metrics and store commitments.
• Run store operations: staffing, cash handling, compliance, maintain uptime.
• Customer focus: lead by example, resolve issues, ensure great in-store experience.
• Relationship building: build teamwork and cross-store collaboration.
• Change management: implement new merchandising standards and planograms.
• Strategic thinking: set and share daily/weekly/monthly goals with the team.
• Inspirational leadership: lead by example with confidence and product knowledge.

Skills

Customer service

Team motivation

Sales leadership

Interviewing & coaching

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you will lead a store team, drive sales targets, manage daily operations, and create outstanding customer experiences. You’ll coach and mentor staff, handle staffing decisions, and ensure store performance aligns with company goals.

You will be responsible for talent management, customer focus, and strategic execution, while upholding Victra standards and store-level results.