Sales-Driven Store Leader

Victra; Starkville (MS); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, Vision Insurance

401K Match

Tuition Reimbursement

Referral Bonus

Paid Maternity Leave

50% off Verizon Service

Job summary

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store team, coach sales specialists, and drive exceptional customer experiences. You’ll own daily operations, merchandising, and achieve sales targets while modeling leadership on the floor.

You will develop talent, manage store metrics, and collaborate with the General Manager to translate goals into actionable plans, fostering a high-performing, energetic retail environment.

Qualifications

• Background in customer service within retail or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• High school diploma or GED.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Talent Management — Selecting, hiring, and developing the best talent.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Results Driven — Owning your numbers and the store's commitments.
• Take personal ownership of your own individual sales performance on the floor — lead the numbers, don't just manage them.
• Taking direction from store leader on day-to-day operations while prioritizing to deliver on commitments under pressure.
• Keep score daily — track your own performance and your team's key sales metrics every day, and use that scorecard to coach in the moment.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.
• Customer Focus — Delighting customers through hands-on leadership.
• Model the standard Victra Greet on the sales floor — introduce yourself, get the guest's name, and ask what brings them in — and coach your team to deliver it every guest, every time.
• Leading your team by resolving customer issues and assisting with customer transactions.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store so every guest gets a great in-store experience.
• Relationship Building — Earning commitment from your team and peers.
• Build reciprocal relationships with your team and fellow store leaders — use honest, compelling communication to earn their commitment and support.
• Change Management — Championing improvement in your store.
• Champion new merchandising standards and planogram changes as they roll out, leading your team through the change rather than just enforcing it.
• Strategic Thinking — Setting goals aligned to the business.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Own the store's daily sales strategy alongside the General Manager: translate weekly/monthly goals into a clear plan for each shift, and adjust that plan as the day unfolds.
• Inspirational Leadership — Leading through confidence and expertise.
• Lead by example on the sales floor, using your product expertise and confidence to influence how your team shows up for every guest.

Skills

Customer service leadership

Retail sales

People development

Performance metrics

Staffing

Education

High school diploma or GED

Job description

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store team, coach sales specialists, and drive exceptional customer experiences. You’ll own daily operations, merchandising, and achieve sales targets while modeling leadership on the floor.

You will develop talent, manage store metrics, and collaborate with the General Manager to translate goals into actionable plans, fostering a high-performing, energetic retail environment.