Retail Store Lead: Training & Customer Service

Goodwill; Albuquerque (NM); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Industries of New Mexico (GINM) is seeking a Retail Lead to assist customers and support our mission of skills training, job placement and social services. You will train employees, plan and direct work, manage cash and safeguard assets in a fast-paced store environment.

The role emphasizes customer service excellence, supervision of staff, and daily store operations. The position offers competitive pay and benefits, with opportunities for advancement within a values-driven nonprofit.

Qualifications

• High School Diploma/GED.
• Two years retail work experience or equivalent combination of education and experience.

Responsibilities

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager.
• Supervises the sales floor, processing area and donation center to ensure accountability.
• Performs work of retail associates, as defined the retail associate job description.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.
• Assists in training, supervising and mentoring retail associates in store procedures and policies.
• Stocks and maintains merchandise on sales floor.
• Promotes sales by setting up displays and arranging merchandise.
• Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures.
• Opens store and prepares the store/facility for business in the absence of store manager and assistant manager.
• Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports.
• Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager.
• Attends and participates in regularly scheduled staff meetings.
• Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.
• Operates material handling equipment.

Skills

Customer service

Cash handling

Team supervision

Education

High School Diploma/GED

Job description

Goodwill Industries of New Mexico (GINM) is seeking a Retail Lead to assist customers and support our mission of skills training, job placement and social services. You will train employees, plan and direct work, manage cash and safeguard assets in a fast-paced store environment.

The role emphasizes customer service excellence, supervision of staff, and daily store operations. The position offers competitive pay and benefits, with opportunities for advancement within a values-driven nonprofit.