Retail Lead: Growth, Training & Customer Experience

Goodwill Industries of New Mexico; Bernalillo (NM); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Industries of New Mexico is seeking a Retail Lead to assist customers, train staff, and help run daily operations in our Bernalillo store. This role emphasizes strong cash handling, loss prevention, and teamwork to support the mission of providing skills training and services to New Mexicans.

The position offers a steady hourly wage, 38 hours per week, and opportunities for advancement. You will open or close the store, manage displays, and ensure excellent customer service.

Qualifications

• Criminal background check and drug test required.
• Knowledge of retail operations and customer service standards.
• Ability to read, write, and understand English.
• Ability to work extended hours and various schedules.

Responsibilities

• Adhere to attendance and punctuality policies.
• Exhibit excellent customer service.
• Close store, reconcile cash with daily sales reports, and secure premises.
• Supervise sales floor and donation center to ensure accountability.
• Assist in training, supervising, and mentoring retail associates.
• Open store and prepare facility for business in the absence of managers.

Skills

Customer service

Staff training

Cash handling

Store supervision

Education

High School Diploma/GED

Job description

Goodwill Industries of New Mexico is seeking a Retail Lead to assist customers, train staff, and help run daily operations in our Bernalillo store. This role emphasizes strong cash handling, loss prevention, and teamwork to support the mission of providing skills training and services to New Mexicans.

The position offers a steady hourly wage, 38 hours per week, and opportunities for advancement. You will open or close the store, manage displays, and ensure excellent customer service.