Retail Lead & Training Mentor

Goodwill Industries Of Central Florida Inc; Bernalillo (NM); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Industries of New Mexico is seeking a Retail Lead to assist customers, supervise staff, and safeguard assets in our store. The role focuses on delivering excellent service, guiding team members, and supporting store operations.

You will train employees, manage cash handling, and help drive daily sales while upholding company policies. This is a hands-on, supervisory position in a fast-paced community store with opportunities for advancement.

Qualifications

• High School Diploma/GED is required.
• Two years of retail work experience or equivalent.

Responsibilities

• Adherence to attendance and punctuality policies.
• Exhibit excellent customer service skills as related to your position.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager.
• Supervises the sales floor, processing area and donation center to ensure accountability.
• Performs work of retail associates, as defined the retail associate job description.
• Maintains confidentiality of all privileged information.
• Assists in training, supervising and mentoring retail associates in store procedures and policies.
• Stocks and maintains merchandise on sales floor.
• Promotes sales by setting up displays and arranging merchandise.
• Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures.
• Opens store and prepares the store/facility for business in the absence of store manager and assistant manager.
• Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports.
• Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager.
• Attends and participates in regularly scheduled staff meetings.
• Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.
• Operates material handling equipment.

Education

High School Diploma/GED

Job description

Goodwill Industries of New Mexico is seeking a Retail Lead to assist customers, supervise staff, and safeguard assets in our store. The role focuses on delivering excellent service, guiding team members, and supporting store operations.

You will train employees, manage cash handling, and help drive daily sales while upholding company policies. This is a hands-on, supervisory position in a fast-paced community store with opportunities for advancement.