Retail Store Lead & Ops Coach

Lids; Tulalip Bay (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Full benefits

PTO

Employee discount

Career development

Collaborative culture

Early wage access

Monthly bonus

Job summary

Lids Sports Group is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will supervise staff, train team members through LIDS programs, and ensure adherence to company policies and standards.

The role requires a hands-on leader who can manage scheduling, performance, and store appearance to meet KPIs. You will work with the Store Manager to create a positive, inclusive work environment, support visual merchandising, and

Qualifications

• Proven ability to drive sales performance and minimize losses.
• Strong interpersonal and communication skills for frontline leadership.
• Ability to work independently and manage tasks without constant supervision.

Responsibilities

• Act as Manager on duty to resolve scheduling issues, customer complaints, and store challenges.
• Lead and coach store associates through training programs, goal setting, and follow-up.
• Implement disciplinary steps when necessary and maintain a respectful, inclusive team environment.
• Recruit and train staff on store operations and procedures; ensure compliance with company policies.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids Sports Group is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will supervise staff, train team members through LIDS programs, and ensure adherence to company policies and standards.

The role requires a hands-on leader who can manage scheduling, performance, and store appearance to meet KPIs. You will work with the Store Manager to create a positive, inclusive work environment, support visual merchandising, and