Retail Store Lead: Elevate Customer Experience & Sales

Comcast Resume; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Job summary

Comcast is seeking a qualified candidate to lead the retail sales team in a fast-paced store environment. The role focuses on delivering exceptional customer service, achieving sales targets, and maintaining merchandising standards across the store.

The position requires coaching staff, onboarding new hires, and coordinating staffing with the Store Manager, while ensuring accurate inventory and efficient operations.

Qualifications

• Bachelor’s degree preferred; Comcast may consider combinations of coursework and experience.
• 5–7 years of relevant work experience in retail or store operations.
• Ability to work nights and weekends and adjust to a variable schedule.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement.
• Facilitating onboarding and ongoing development of new hires to deliver an exceptional customer experience.
• Maintaining visual merchandising standards and store presentation; ensuring product demos function properly.
• Partnering with the Store Manager to coordinate staffing, scheduling and resolve customer escalations.
• Implementing operational procedures to enhance store efficiency, with focus on inventory control and back-of-house organization.
• Leading inventory accuracy through regular cycle counts and best practices.

Skills

Customer Experience (CX)

Customer Service

Retail Sales

Store Operations Management

Education

Bachelor’s Degree

Job description

Comcast is seeking a qualified candidate to lead the retail sales team in a fast-paced store environment. The role focuses on delivering exceptional customer service, achieving sales targets, and maintaining merchandising standards across the store.

The position requires coaching staff, onboarding new hires, and coordinating staffing with the Store Manager, while ensuring accurate inventory and efficient operations.