Retail Store Lead - Customer Experience & Growth

Comcast Corporation; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Comcast is seeking a retail sales leader to guide the store team, deliver exceptional customer service, and meet sales objectives in Indianapolis. You will coach staff, optimize merchandising, and manage inventory processes to drive business success.

You will partner with the Store Manager on scheduling, onboarding, and resolving escalations, while maintaining visual standards and leveraging product knowledge to educate the team.

Qualifications

• Bachelor's degree required.
• 5-7 years of relevant work experience.
• Strong communication and customer service skills.

Responsibilities

• Coach retail sales associates to meet targets and service metrics.
• Onboard and develop new hires to deliver exceptional customer experience.
• Maintain visual merchandising standards and inventory controls.
• Partner with Store Manager to schedule staff and resolve escalations.
• Lead inventory accuracy through cycle counts and procedures.
• Analyze performance data to identify sales trends and optimization opportunities.
• Provide product knowledge and industry insights to the team.
• Maintain regular attendance and be able to work nights and weekends.

Skills

Coaching

Leadership

Sales

Education

Bachelor's Degree

Job description

Comcast is seeking a retail sales leader to guide the store team, deliver exceptional customer service, and meet sales objectives in Indianapolis. You will coach staff, optimize merchandising, and manage inventory processes to drive business success.

You will partner with the Store Manager on scheduling, onboarding, and resolving escalations, while maintaining visual standards and leveraging product knowledge to educate the team.