Retail Store Lead: Drive Sales, Ops & Team Growth

Comcast; Jessup (MD); On-site; USD 25,000 - 43,000; Full time

Job summary

Comcast seeks a Retail Store Team Lead to coach sales associates, drive excellent customer service, and meet sales goals. You will manage store operations, merchandising, and inventory while developing staff and ensuring top-notch customer experiences.

Responsibilities include staffing coordination with the Store Manager, implementing efficient procedures, analyzing trends, and keeping the team informed on product knowledge and industry developments.

Qualifications

• Bachelor’s degree required or equivalent experience.

Responsibilities

• Coach retail associates to meet sales targets and service metrics.
• Onboard and develop new hires to deliver exceptional customer experience.
• Maintain visual merchandising standards and ensure product demos are functional.
• Coordinate staffing with Store Manager and resolve escalations.
• Improve store efficiency through sound operational procedures and inventory control.
• Lead cycle counts to ensure inventory accuracy and best practices.
• Analyze performance data to spot sales trends and improvement opportunities.
• Provide product knowledge and stay updated on industry trends.

Skills

Coaching

Customer Experience

Managing Sales Teams

Retail Sales

Sales Targets

Store Operations

Education

Bachelor's Degree

Job description

Comcast seeks a Retail Store Team Lead to coach sales associates, drive excellent customer service, and meet sales goals. You will manage store operations, merchandising, and inventory while developing staff and ensuring top-notch customer experiences.

Responsibilities include staffing coordination with the Store Manager, implementing efficient procedures, analyzing trends, and keeping the team informed on product knowledge and industry developments.