Retail Store Leader: Elevate CX & Sales Performance

Comcast Resume; Chicago (IL); On-site; USD 51,000 - 85,000; Full time

Job summary

Comcast in Illinois seeks a Store Manager to deliver best-in-class customer and employee experience, drive sales and maintain an operationally sound store. You will hire, coach and evaluate staff, develop performance plans and ensure budget alignment and process efficiency.

Responsibilities include merchandising ownership, scheduling, inventory control, and leveraging feedback tools to improve the store and customer experience.

Qualifications

• Bachelor’s Degree required; Comcast may consider related coursework/experience in lieu of a degree.
• 5-7 years of relevant work experience.

Responsibilities

• Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture consistent with company expectations by selecting talent and coaching daily with a focus on development, feedback, sales and service excellence, training and accountability.
• Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
• In-store owner for merchandising, brand, resets and all training compliance.
• Coaches and develops team members on how to position all company products with customers.
• Efficiently runs in-store operations including inventory, cycle counts, cash management and scheduling.

Skills

Coaching

Customer Experience

Product Knowledge

Retail Sales

Store Experience

Education

Bachelor’s Degree

Job description

Comcast in Illinois seeks a Store Manager to deliver best-in-class customer and employee experience, drive sales and maintain an operationally sound store. You will hire, coach and evaluate staff, develop performance plans and ensure budget alignment and process efficiency.

Responsibilities include merchandising ownership, scheduling, inventory control, and leveraging feedback tools to improve the store and customer experience.