Retail Store Lead - CX & Operations Coach

Comcast Resume; Silverthorne (CO); On-site; USD 27,000 - 45,000; Full time

Job summary

Comcast is seeking a Retail Sales Team Lead in Colorado to drive exceptional customer service, meet sales targets, and manage store operations including merchandising and inventory.

You will coach staff, onboard new hires, maintain visual standards, and coordinate staffing with the Store Manager. The role requires strong product knowledge and a commitment to customer-centric service; nights and weekends may be required.

Qualifications

• Experience coaching retail sales staff to meet targets and service metrics.
• Strong understanding of customer experience and sales processes.
• Knowledge of merchandising and store operation best practices.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating onboarding and development of new hires to ensure exceptional customer experience
• Maintaining visual merchandising standards and ensuring store demos and presentation are consistent
• Partnering with Store Manager to coordinate staffing, scheduling and resolving escalations
• Implementing procedures to enhance store efficiency with focus on inventory control and back-of-house organization
• Leading inventory accuracy through cycle counts and best practices
• Analyzing performance data to identify sales trends and opportunities for process optimization
• Providing expert product knowledge and staying updated on industry trends for the team
• Willingness to work nights and weekends; overtime as necessary
• Comcast experience preferred

Skills

Coaching

Customer Experience (CX)

Retail Sales

Education

Bachelor’s Degree

Job description

Comcast is seeking a Retail Sales Team Lead in Colorado to drive exceptional customer service, meet sales targets, and manage store operations including merchandising and inventory.

You will coach staff, onboard new hires, maintain visual standards, and coordinate staffing with the Store Manager. The role requires strong product knowledge and a commitment to customer-centric service; nights and weekends may be required.