Retail Store Lead: Elevate Customer Experience

knitwellgroup; Harrisburg (Dauphin County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Harrisburg is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model brand behaviors, and nurture relationships with customers and team members.

The role emphasizes hospitality, POS proficiency, and driving results through teamwork and strategic action. Regular/full-time hours in a retail environment are offered with benefits.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset in customer/associate interactions.
• Tech proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors.
• Create an inclusive store environment for associates.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Technology proficient

POS system experience

Business acumen

Initiative

Tools

Point-of-sale system

Job description

LOFT in Harrisburg is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model brand behaviors, and nurture relationships with customers and team members.

The role emphasizes hospitality, POS proficiency, and driving results through teamwork and strategic action. Regular/full-time hours in a retail environment are offered with benefits.