Retail Store Lead: Drive WOW Service & Sales

Duluth Trading Company; Columbus (OH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

FSA/HSA

Life Insurance & AD&D

Short-Term Disability

Voluntary benefits

401(k) match

Parental Leave

Paid holidays

Generous PTO

Daily pay

Employee discount

Job summary

Duluth Trading Company is seeking an Assistant Store Manager to drive WOW customer service and sales while leading a team on the retail floor.

You will partner with the Store Manager to recruit, train, and schedule staff, maintain visual merchandising standards, and ensure smooth store operations. The role emphasizes leadership, integrity, and a customer-centric mindset in a dynamic retail environment.

Qualifications

• High school diploma or equivalent; Associate or Bachelor’s preferred in Business Admin/Merchandising.
• Three years of retail experience with at least one year in management.
• Retail Management experience preferred.
• Customer-centric approach and strong communication skills.
• Ability to work evenings and weekends; authorized to work in the United States without sponsorship.

Responsibilities

• Lead sales and profitability by meeting financial goals and driving KPI initiatives.
• Provide exceptional customer service, develop product knowledge, and ensure brand standards across the floor.
• Recruit, hire, train, and develop store staff; maintain HR protocols and employee records.
• Oversee store operations: inventory, receipts, transfers, cash handling, and floor set messaging.

Skills

Leadership

Customer service

Staffing

Store operations

Communication

Teamwork

Adaptability

Problem solving

Goal oriented

Integrity

Listening

Education

High school diploma

Business/Merchandising degree preferred

Tools

POS system

Job description

Duluth Trading Company is seeking an Assistant Store Manager to drive WOW customer service and sales while leading a team on the retail floor.

You will partner with the Store Manager to recruit, train, and schedule staff, maintain visual merchandising standards, and ensure smooth store operations. The role emphasizes leadership, integrity, and a customer-centric mindset in a dynamic retail environment.