Assistant Store Manager: Drive Sales & WOW Service

Duluth Trading Company; Maple Grove (MN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

40% Employee Discount

Daily pay

401(k) Employer Match

Parental Leave

Paid holidays

Job summary

Duluth Trading Company in Maple Grove, MN seeks an Assistant Store Manager to drive WOW! customer service, lead a merchandise-driven sales floor, and manage day-to-day store operations.

You will partner with the Store Manager to recruit, train, and motivate staff, while maintaining brand standards and KPI performance. The role requires a customer-centric mindset, strong leadership, excellent communication, and flexibility to work evenings and weekends.

Qualifications

• Three years of retail experience with a minimum of one year of management experience.
• Retail Management experience is preferred.
• Specialty retail leadership experience is a plus.
• Must be customer-centric.
• Ability to adapt in a growing and changing environment.
• Ability to motivate and lead others.
• Strong problem-solving skills and the ability to make good decisions.
• Must be goal-oriented and results driven.
• Exemplifies high standard of integrity and trust.
• Excellent communicator and listener.
• Ability to collaborate and function as part of a team.
• Ability to work a flexible shift including evenings and weekends.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Demonstrate leadership in driving sales and profitability by achieving financial goals.
• Lead KPI initiatives through Associate training and development.
• Lead and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging, in addition to maintaining all current sales promotions.
• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Partner with Store Manager on developing optimum staffing levels and floor coverage to engage the customer.
• Ensure customer profile information is accurately recorded.
• Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
• Partner with Store Manager to recruit, hire, train, motivate and lead employees.
• Demonstrate professionalism, integrity and company values when addressing employees.
• Exhibit sound decision-making skills and perform with a minimum of supervision; is solution based.
• Provide clear and consistent feedback to employees on a regular basis.
• Assist Store Manager in ensuring all Human Resource protocols and documentation are completed in a timely and efficient manner.
• Assist in goal setting process for Store leadership team
• Adhere to all Company guidelines, policies and programs and sets a positive example.
• Be receptive and responsive to feedback.
• Identify problems and opportunities to discuss with Store Manager
• Understand inventory and expense control.
• Lead team in handling of merchandise receipts and transfers quickly and accurately.
• Lead team in the visual merchandising of sales floor.
• Understand, execute and train all cash handling and reporting functions
• Properly process all register functions and ensures they are correctly followed in store.
• Ensure store is secured; responds to any alarms as directed.
• Ensure safety of employees and customers. Communicate concerns to Store Manager or Human Resources

Skills

Retail leadership

Customer focus

Staff development

Problem solving

Communication

Education

High school diploma or equivalent

Associate/Bachelor preferred in Business Admin/Merchandising

Job description

Duluth Trading Company in Maple Grove, MN seeks an Assistant Store Manager to drive WOW! customer service, lead a merchandise-driven sales floor, and manage day-to-day store operations.

You will partner with the Store Manager to recruit, train, and motivate staff, while maintaining brand standards and KPI performance. The role requires a customer-centric mindset, strong leadership, excellent communication, and flexibility to work evenings and weekends.