Retail Store Team Lead: Coaching, Ops & CX

Comcast Corp.; Oakland, Northern (CA, KY); Hybrid; USD 48,000 - 70,000; Full time

Job summary

Comcast is seeking a retail sales leader in California to drive exceptional customer service and meet sales goals. You will coach staff, maintain merchandising standards, and optimize inventory while coordinating with the Store Manager on staffing and escalations.

The role emphasizes coaching, product expertise, and data-driven improvements to grow store performance. Flexible scheduling, including nights and weekends, is required.

Qualifications

• Bachelor's degree required or equivalent combination of coursework and experience.
• 5–7 years of relevant work experience in retail or sales leadership.
• Experience leading retail sales teams is preferred.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics.
• Onboard and develop new hires to deliver an exceptional customer experience.
• Maintain visual merchandising standards and store presentation.
• Coordinate staffing, scheduling, and resolve customer escalations with the Store Manager.
• Lead inventory control and cycle counts to ensure accuracy.
• Analyze performance data to identify sales trends and optimization opportunities.
• Provide product and service knowledge and stay updated on industry trends.
• Maintain regular attendance; work nights, weekends, and overtime as needed.

Skills

Change Management

Coaching

Customer Experience (CX)

Problem Solving

Results-Oriented

Education

Bachelor's Degree

Job description

Comcast is seeking a retail sales leader in California to drive exceptional customer service and meet sales goals. You will coach staff, maintain merchandising standards, and optimize inventory while coordinating with the Store Manager on staffing and escalations.

The role emphasizes coaching, product expertise, and data-driven improvements to grow store performance. Flexible scheduling, including nights and weekends, is required.