Retail Team Lead: Sales, Service & Store Ops

Comcast; Baltimore (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

Comcast seeks an experienced Retail Store Leader in Maryland to drive exceptional customer service and achieve sales targets. You will coach associates, manage onboarding, and maintain merchandising standards while coordinating staffing with the Store Manager.

Responsibilities include leading inventory accuracy, analyzing performance data, and staying current on products and services to educate the team. Flexibility to work nights and weekends; Comcast experience is preferred.

Qualifications

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and developing new hires for an exceptional customer experience.
• Maintain visual merchandising standards and product demos.
• Coordinate staffing with Store Manager and resolve escalations.
• Implement procedures to improve store efficiency and inventory control.
• Lead inventory accuracy through cycle counts and best practices.
• Analyze performance data to identify sales trends and improvement opportunities.
• Provide up-to-date product and service knowledge to the team.

Responsibilities

• Coach sales associates to meet targets and service metrics.
• Onboard and develop new hires to deliver an exceptional customer experience.
• Maintain visual merchandising standards and product demos.
• Coordinate staffing with Store Manager and resolve escalations.
• Improve store efficiency through inventory control and back-of-house organization.
• Lead inventory accuracy through cycle counts and best practices.
• Analyze performance data to identify sales trends and optimization opportunities.
• Educate the team on products and services with industry awareness.
• Work nights and weekends as necessary.

Skills

Customer experience (CX)

Managing sales teams

Coaching

Sales

Retail sales

Education

Bachelor's degree

Job description

Comcast seeks an experienced Retail Store Leader in Maryland to drive exceptional customer service and achieve sales targets. You will coach associates, manage onboarding, and maintain merchandising standards while coordinating staffing with the Store Manager.

Responsibilities include leading inventory accuracy, analyzing performance data, and staying current on products and services to educate the team. Flexibility to work nights and weekends; Comcast experience is preferred.