Retail Store Lead: Customer Experience & Ops

Chico's FAS, Inc.; Glen Mills (Delaware County); On-site; USD 48,000 - 72,000; Full time

Job summary

Chico’s FAS, Inc. is seeking an Assistant Store Manager to support the Store Manager in creating a customer- and product-focused sales culture. This role oversees sales operations, asset protection, and HR functions to maximize profitability and deliver a great customer experience.

You will analyze sales KPIs, manage staffing, training, and visual presentation, and lead a high-performing team across brand standards. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• 2+ years of retail management experience
• Excellent communication and customer service skills
• Ability to learn or adapt to company technology
• Proven leadership and team-building abilities

Responsibilities

• Promotes a customer- and product-focused sales culture aligned with brand standards.
• Manages scheduling, payroll, and inventory with store team.
• Ensures compliance with loss prevention, cash handling, and store policies.
• Trains and coaches staff on product knowledge and selling techniques.
• Assists in recruiting and developing the team; supports Store Manager.

Skills

Retail management

Customer service

Communication

Leadership

Time management

Education

High School diploma or equivalent

Tools

POS system

Job description

Chico’s FAS, Inc. is seeking an Assistant Store Manager to support the Store Manager in creating a customer- and product-focused sales culture. This role oversees sales operations, asset protection, and HR functions to maximize profitability and deliver a great customer experience.

You will analyze sales KPIs, manage staffing, training, and visual presentation, and lead a high-performing team across brand standards. Flexibility for evenings, weekends, and holidays is expected.