Retail Store Lead: Customer-Centric Team Builder

James Avery Artisan Jewelry; Aubrey (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

James Avery Artisan Jewelry in Aubrey, TX is seeking an in-store supervisor to support Store Management with day-to-day leadership, guest engagement, and sales-focused operations. You will act as a front line member of the Retail Store Leadership Team, guiding associates and ensuring exceptional service.

Responsibilities include greeting guests, resolving issues, monitoring returns, coordinating training, managing inventory activities, and assisting in store meetings and promotions.

Qualifications

• Minimum 1 year of retail or customer service experience.
• High school diploma or equivalent.

Responsibilities

• Greet and assist guests in selection and purchase of merchandise.
• Resolve guest issues effectively.
• Monitor and approve guest returns in accordance with retail policies.
• Monitor associates guest service levels; provide feedback as needed.
• Lead and train associates in guest service and sales; delegate assignments.
• Assist in annual inventory processes; shipping and receiving per company procedures.
• Participate in regularly scheduled store meetings and company events.
• Maintain product presentation and store appearance.

Skills

Customer service

Supervisory experience

Education

High school diploma or equivalent

Job description

James Avery Artisan Jewelry in Aubrey, TX is seeking an in-store supervisor to support Store Management with day-to-day leadership, guest engagement, and sales-focused operations. You will act as a front line member of the Retail Store Leadership Team, guiding associates and ensuring exceptional service.

Responsibilities include greeting guests, resolving issues, monitoring returns, coordinating training, managing inventory activities, and assisting in store meetings and promotions.