Part-Time Retail Team Lead: Guest Experience

James Avery Artisan Jewelry; Lake Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

James Avery Artisan Jewelry in Lake Worth, TX is seeking a Store Leadership Team member to assist management with in-store supervision, directing personnel and delivering the highest level of customer service.

You will be part of the Lake Worth Towne Crossing location team, providing leadership, training to associates, managing guest relations, inventory tasks, and coordinating store opening/closing duties to support store performance.

Qualifications

• High school degree or equivalent; prior retail or supervisory experience preferred.
• Background check, including alcohol/drug screening, required.
• Preferred supervisory experience.

Responsibilities

• Greets and assists guests in selection and purchase of merchandise.
• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest’s returns in accordance with retail policies.
• Monitors associates guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales. Coordinates regular associate training and/or seasonal associate training. Delegates assignments to Associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines. Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team building activities.
• Monitors product trends and changes in retail and communicates to District Manager.
• Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services.
• Ensures product care services meet/exceed operational standards.
• Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager.
• Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met, if needed.
• Must be able to multitask in a fast-paced environment.
• Assume lead role in absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assist in other areas as assigned by supervisor.
• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience. Previous supervisory experience is preferred.

Skills

Customer service

Leadership

Team supervision

Education

High school diploma or equivalent

Job description

James Avery Artisan Jewelry in Lake Worth, TX is seeking a Store Leadership Team member to assist management with in-store supervision, directing personnel and delivering the highest level of customer service.

You will be part of the Lake Worth Towne Crossing location team, providing leadership, training to associates, managing guest relations, inventory tasks, and coordinating store opening/closing duties to support store performance.