Retail Sales Team Lead - Guest Experience

James Avery Artisan Jewelry; Marble Falls (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

James Avery Artisan Jewelry in Marble Falls, TX is seeking a Store Supervisor to assist management with in-store supervision and to provide outstanding customer service. This role acts as a frontline leader of the Retail Store Leadership Team at the Marble Falls location.

Responsibilities include resolving guest issues, monitoring guest service levels, coordinating training, and assisting in inventory and store meetings. Experience in retail and supervision is preferred for success in this role.

Qualifications

• One year retail or customer service experience preferred.
• Background check and drug screen required.
• Ability to lead and train a team.

Responsibilities

• Assist Store Management with in-store supervision including directing personnel.
• Provide effective leadership to all associates and maintain high levels of customer service.
• Resolves guest issues and keeps supervisor informed of product, guest, and personnel issues.
• Monitor guest service levels and provide feedback as needed.
• Oversee scheduling, inventory, and safety procedures in the store.

Skills

Leadership

Customer Service

Supervisory Experience

Retail Operations

Education

High School Diploma or GED

Job description

James Avery Artisan Jewelry in Marble Falls, TX is seeking a Store Supervisor to assist management with in-store supervision and to provide outstanding customer service. This role acts as a frontline leader of the Retail Store Leadership Team at the Marble Falls location.

Responsibilities include resolving guest issues, monitoring guest service levels, coordinating training, and assisting in inventory and store meetings. Experience in retail and supervision is preferred for success in this role.