Retail Assistant Store Manager - Lead Team & Experience

Jamesavery; San Antonio (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

James Avery Shops at Dove Creek in San Antonio, TX is seeking an Assistant Store Manager to support the Store Manager in delivering a superior customer experience and driving store performance.

This full-time hourly management position focuses on leadership, operations, and customer service, with responsibilities across hiring, training, inventory, and sales leadership to maximize profitability while upholding the company values.

Qualifications

• Associate degree in a related field and retail experience.
• Genuine passion for exceptional customer service.
• Ability to delegate effectively and give feedback constructively.
• Capable of delivering under pressure in a fast-paced environment.
• Strong organizational and communication skills.
• Ability to build cross-functional partnerships.
• Ability to multi-task in a fast-paced setting.

Responsibilities

• Support Store Manager in cultivating a positive work environment.
• Assist in recruiting, hiring, and training.
• Act as brand ambassador to grow store traffic.
• Manage inventory, scheduling, payroll, and budgets.
• Lead on-floor sales presence to boost revenue.
• Provide training and knowledge sharing.
• Ensure store is clean, organized, and welcoming.
• Analyze sales reports and KPIs to guide strategies.
• Promote inclusive problem solving.
• Model guest service principles and standards.
• Resolve customer concerns promptly.
• Ensure efficient checkout with policy knowledge.
• Collaborate with SM to resolve HR issues.
• Foster cross-functional relationships.
• Assist in planning events and promotions.
• Communicate clearly and stay organized.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Multi-tasking

Team collaboration

Education

Associate degree

Job description

James Avery Shops at Dove Creek in San Antonio, TX is seeking an Assistant Store Manager to support the Store Manager in delivering a superior customer experience and driving store performance.

This full-time hourly management position focuses on leadership, operations, and customer service, with responsibilities across hiring, training, inventory, and sales leadership to maximize profitability while upholding the company values.