Retail Store Assistant Manager: Lead, Coach & Optimize

Heart-of-Texas-Goodwill-Industries; Waco (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Heart of Texas Goodwill seeks an Assistant Store Manager to partner with the Store Manager in planning, directing, and coordinating daily store operations in Waco. You will guide staff to achieve performance goals while upholding the mission of HOT Goodwill in the community.

In the Store Manager's absence you will assume full leadership on site, manage inventory and merchandising, ensure excellent customer and donor experiences, and monitor expenses to operate within budgeted goals.

Qualifications

• High school diploma or equivalent required.
• Experience in retail, including supervisory or team lead responsibilities.
• Experience working with people of diverse backgrounds and experiences.
• Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
• Experience coaching and supporting team members to achieve performance goals.
• Familiarity with loss prevention, safety procedures, and adherence to company policies.
• Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.
• Ability to support administrative tasks, scheduling, and achievement of store performance objectives.

Responsibilities

• Maintains adequate volume of merchandise on the sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.
• Manages workflow and facility layout to ensure appropriate stock levels and efficient operations.
• Maintains store presentation standards including organization, merchandising, cleanliness, stock rotations, proper inventory levels, and signage.
• Operates the facility within budgeted expense levels; monitors and controls expenses relative to revenue.
• Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Partners with the Store Manager to maintain staffing at correct and budgeted levels; schedules appropriately to meet business needs and maximize operational efficiency.
• Supports the Store Manager in recruiting, hiring, onboarding, and training employees.
• Consistently evaluates employee performance and promptly addresses performance issues; provides feedback to support performance review processes.
• Ensures the highest level of professionalism in the leadership of store personnel, modeling HOT Goodwill’s values in all interactions.

Skills

Customer service

Communication

Team leadership

Problem solving

Time management

Adaptability

Education

High school diploma or equivalent

Job description

Heart of Texas Goodwill seeks an Assistant Store Manager to partner with the Store Manager in planning, directing, and coordinating daily store operations in Waco. You will guide staff to achieve performance goals while upholding the mission of HOT Goodwill in the community.

In the Store Manager's absence you will assume full leadership on site, manage inventory and merchandising, ensure excellent customer and donor experiences, and monitor expenses to operate within budgeted goals.