Retail Store Leader - Assistant Manager

Heart-of-Texas-Goodwill-Industries; Bryan (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

Heart of Texas Goodwill is seeking an Assistant Store Manager in Bryan, TX to partner with the Store Manager in directing daily store operations, coaching team members, and driving performance to meet revenue goals. You will lead weekends and varied shifts while upholding HOT Goodwill’s mission and values.

The role emphasizes staff scheduling, training, cash controls, inventory and merchandising, and fostering a safe, professional environment where donors and shoppers receive outstanding service.

Qualifications

• High school diploma or equivalent required.
• Retail experience including supervisory responsibilities.
• Experience working with people of diverse backgrounds and experiences.
• Demonstrated ability to assist in managing daily store operations, including inventory, merchandising, and staffing.
• Experience coaching and supporting team members to achieve performance goals.
• Familiarity with loss prevention, safety procedures, and adherence to company policies.
• Strong problem-solving and customer service skills, including the ability to handle escalated customer or operational issues.
• Ability to support administrative tasks, scheduling, and achievement of store performance objectives.

Responsibilities

• Maintains adequate volume of merchandise on the sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.
• Manages workflow and facility layout to ensure appropriate stock levels and efficient operations.
• Maintains store presentation standards including organization, merchandising, cleanliness, stock rotations, proper inventory levels, and signage.
• Operates the facility within budgeted expense levels; monitors and controls expenses relative to revenue.
• Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Partners with the Store Manager to maintain staffing at correct and budgeted levels; schedules appropriately to meet business needs and maximize operational efficiency.
• Supports the Store Manager in recruiting, hiring, onboarding, and training employees.
• Consistently evaluates employee performance and promptly addresses performance issues; provides feedback to support performance review processes.
• Ensures the highest level of professionalism in the leadership of store personnel, modeling HOT Goodwill’s values in all interactions.
• Works various shifts, including weekends, as assigned.
• Ensures excellent customer service is provided to all shoppers and donors, consistent with HOT Goodwill’s mission and values.
• Effectively presents information and responds to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.
• Communicates effectively and appropriately with all levels of store leadership.
• Maintains proper cash controls in accordance with company policies and procedures.
• Oversees and maintains neat, accurate, and timely completion of all assigned reports and records.
• Performs other duties as assigned consistent with the needs of the store and HOT Goodwill’s organizational goals.

Skills

Retail leadership

Customer service excellence

Communication & interpersonal skills

Team leadership & coaching

Accountability & professionalism

Inventory & merchandising management

Cash handling & loss prevention

Time management & prioritization

Problem-solving & adaptability

Collaboration & teamwork

Education

High school diploma or equivalent

Job description

Heart of Texas Goodwill is seeking an Assistant Store Manager in Bryan, TX to partner with the Store Manager in directing daily store operations, coaching team members, and driving performance to meet revenue goals. You will lead weekends and varied shifts while upholding HOT Goodwill’s mission and values.

The role emphasizes staff scheduling, training, cash controls, inventory and merchandising, and fostering a safe, professional environment where donors and shoppers receive outstanding service.