Retail Lead: Customer Service & Store Operations

Heart Of Texas Goodwill Industries; Waco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Heart Of Texas Goodwill Industries is looking for a Retail Lead in Waco, TX who will oversee store operations by ensuring excellent customer service and effective register operations. The Retail Lead will also supervise staff and maintain a clean, friendly environment.

With a focus on coaching associates and meeting sales goals, this role demands strong retail experience and the ability to manage diverse teams. The position offers full-time hours with responsibilities including training associates and managing inventory.

Qualifications

• Proven experience in retail sales, preferably in a supervisory or team lead role.
• Strong background in training, coaching, and motivating a diverse team to meet sales and operational goals.
• Demonstrated ability to handle customer issues, manage schedules, and ensure high store performance.

Responsibilities

• Oversee store operations and ensure excellent customer service.
• Train and supervise retail associates and program participants.
• Perform basic register procedures, including cash handling.
• Ensure smooth product flow from production to sales floor.

Skills

Retail sales experience

Staff supervision

Training and coaching

Inventory management

Customer service

Job description

Heart Of Texas Goodwill Industries is looking for a Retail Lead in Waco, TX who will oversee store operations by ensuring excellent customer service and effective register operations. The Retail Lead will also supervise staff and maintain a clean, friendly environment.

With a focus on coaching associates and meeting sales goals, this role demands strong retail experience and the ability to manage diverse teams. The position offers full-time hours with responsibilities including training associates and managing inventory.