Retail Sportsbook Guest Services Associate

Caesars Sportsbook & Casino

Henderson (NV)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Caesars Sportsbook & Casino in Henderson, NV seeks friendly retail staff to deliver excellent customer service at our sportsbook counters. You will handle cash, assist guests with betting options, and ensure compliance with gaming regulations.

The role requires flexible scheduling, ability to stand for long periods, and reliable teamwork. The position offers full-time hours with benefits after waiting period and opportunities for advancement within Caesars Digital and the broader Caesars

Qualifications

Provide top-tier customer service to patrons.
Handle cash transactions accurately and securely.
Communicate clearly with customers and team members.

Responsibilities

Provide a top tier level of customer service that encourages customers to come back repeatedly
Don’t get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
and gaming control board standards Other duties as assigned