Retail Specialist & Team Lead – Customer Experience

NIKE, Inc.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discounts for you and your family from

Accrued Paid Time Off and Holiday Pay

401(k) Plan eligibility and financial/

Health Savings Accounts

Employee Stock Purchase Plan (ESPP)

Tuition Reimbursement

Employee Assistance Program

Job summary

NIKE, Inc. in Houston seeks a passionate Nike Retail Specialist to lead a busy store floor as a Supervisor. You’ll guide teammates, deliver outstanding customer service, and help customers find the right products to complete their needs.

You’ll train colleagues, operate a cash register, manage stock and visuals, and participate in store events. Bring a bold attitude and a commitment to NIKE Service Principles to elevate the consumer journey.

Qualifications

• 1 year of retail or consumer service experience preferred.
• Must be at least 18.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events.

Skills

Customer service

Team leadership

Retail experience

Job description

NIKE, Inc. in Houston seeks a passionate Nike Retail Specialist to lead a busy store floor as a Supervisor. You’ll guide teammates, deliver outstanding customer service, and help customers find the right products to complete their needs.

You’ll train colleagues, operate a cash register, manage stock and visuals, and participate in store events. Bring a bold attitude and a commitment to NIKE Service Principles to elevate the consumer journey.