Retail Specialist — Lead Customer Experience

Nike Inc; Miami Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounts up to 50%

Paid time off

401(k) plan

Health savings accounts

Employee stock purchase plan

Employee assistance program

Tuition reimbursement

Job summary

Nike Miami Beach is seeking a Retail Supervisor to lead a high-energy team at our Miami Beach store. You’ll drive customer service excellence, guide associates, and ensure a peak shopping experience in a fast-paced environment.

Ideal candidates bring at least 1 year of retail or consumer service experience, are 18+, and can work nights, weekends, and holidays. This role offers opportunities for growth within Nike and the broader brand family.

Qualifications

• 1 year of retail or consumer service experience
• Must be at least 18 years old
• Flexibility to work nights, weekends and holidays based on store needs
• Ability to learn and train on latest products and technologies

Responsibilities

• Be enthusiastic, knowledgeable about Nike products and services to support customer needs
• Bring a positive attitude to teammates and customers daily
• Lead by example and deliver service aligned with Nike’s standards
• Make customers feel welcome, understand their wants and exceed expectations at every step
• Operate cash register, stocking, merchandising, and store upkeep as needed
• Attend store events and support teammates

Skills

Retail experience

Customer service

Flexibility

Job description

Nike Miami Beach is seeking a Retail Supervisor to lead a high-energy team at our Miami Beach store. You’ll drive customer service excellence, guide associates, and ensure a peak shopping experience in a fast-paced environment.

Ideal candidates bring at least 1 year of retail or consumer service experience, are 18+, and can work nights, weekends, and holidays. This role offers opportunities for growth within Nike and the broader brand family.