Retail Specialist: Lead Customer Experience

Nike; San Jose (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Discounts for family (Nike/Converse/JB

401(k) and retirement plans

Health Savings Accounts

Tuition Reimbursement

Employee Stock Purchase Plan

Employee Assistance Program

Paid Time Off and Holidays

Job summary

Nike Store in San Jose seeks a Retail Supervisor to lead customer-focused service and store operations. As a Specialist, you will guide the team to deliver an exceptional consumer journey and maintain engaging product displays in a fast-paced, high-volume environment.

You will be responsible for modeling NIKE Service Principles, driving sales, and ensuring a welcoming atmosphere for customers while collaborating with teammates.

Qualifications

• Must be at least 18 years old.
• 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include bending, squatting, reaching, climbing a ladder and standing for extended periods.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bring a positive attitude and passion to your teammates and customers daily.
• Lead by example and deliver service in line with Nike's Service Principles.
• Make customers feel welcome and understood, exceeding their expectations at every step.
• Play by the rules, demonstrating integrity, reliability, and kindness.
• Operate cash register, shipping/receiving, stock displays, and maintain store visuals.

Job description

Nike Store in San Jose seeks a Retail Supervisor to lead customer-focused service and store operations. As a Specialist, you will guide the team to deliver an exceptional consumer journey and maintain engaging product displays in a fast-paced, high-volume environment.

You will be responsible for modeling NIKE Service Principles, driving sales, and ensuring a welcoming atmosphere for customers while collaborating with teammates.