Retail Specialist — Lead Customer Experience

Nike Inc; Gilroy (CA); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Discounts up to 50%

Accrued Paid Time Off & Holiday Pay

401(k) plan eligibility

Health Savings Accounts & Flexible Sav

Employee Stock Purchase Plan

Tuition Reimbursement

Job summary

Nike Inc. in Gilroy, CA is seeking a Retail Supervisor to lead a high-volume store team and ensure top-notch customer service. You’ll be the face of NIKE, guiding associates to deliver the consumer journey and achieve store goals in a fast-paced environment.

This full-time role requires flexibility to work nights, weekends, and holidays, with an emphasis on teamwork, product knowledge, and customer engagement. Join us to grow with Nike and champion a customer-first culture.

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include bending, squatting, reaching, climbing ladders and standing for long periods.

Responsibilities

• Be enthusiastic and knowledgeable about Nike products and services to support customer needs.
• Bring a positive attitude to teammates and customers daily.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations at every step.
• Operate a cash register, shipping/receiving duties, stock products, and build visual displays.

Skills

Retail experience

Customer service

Team leadership

Job description

Nike Inc. in Gilroy, CA is seeking a Retail Supervisor to lead a high-volume store team and ensure top-notch customer service. You’ll be the face of NIKE, guiding associates to deliver the consumer journey and achieve store goals in a fast-paced environment.

This full-time role requires flexibility to work nights, weekends, and holidays, with an emphasis on teamwork, product knowledge, and customer engagement. Join us to grow with Nike and champion a customer-first culture.