Retail Specialist: Lead Customer Experience & Team Growth

Nike Inc; Phoenix (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Discounts for Nike family

Accrued PTO & Holiday Pay

401(k) Plan

ESPP

Health Savings Account

Flexible Spending Account

Tuition Reimbursement

Job summary

Nike Desert Ridge in Phoenix, AZ is seeking a Retail Supervisor (Specialist) to lead a high-volume, fast-paced customer experience. You’ll guide a team to focus on exceptional service and help customers find the right products. Responsibilities include operating the cash register, stocking displays, and supporting store events.

Must be at least 18 with 1 year of retail or consumer service exp. You should be flexible to work nights, weekends, and holidays and eager to learn about Nike products

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18.
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include standing for extended periods and occasional ladder use.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events

Skills

Retail experience

Customer service

Flexible scheduling

Job description

Nike Desert Ridge in Phoenix, AZ is seeking a Retail Supervisor (Specialist) to lead a high-volume, fast-paced customer experience. You’ll guide a team to focus on exceptional service and help customers find the right products. Responsibilities include operating the cash register, stocking displays, and supporting store events.

Must be at least 18 with 1 year of retail or consumer service exp. You should be flexible to work nights, weekends, and holidays and eager to learn about Nike products