Retail Supervisor: Lead, Elevate Customer Experience

Nike; San Francisco (CA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Employee discounts

401(k) plan

Health savings account

Flex spending account

Employee stock purchase plan

Employee assistance program

Tuition reimbursement

Job summary

Nike San Francisco is seeking a Retail Supervisor to lead a fast-paced team and deliver exceptional customer service. As the face of NIKE, you will guide shoppers, oversee store operations, and model Nike’s Service Principles in daily interactions.

This full-time role (34–40 hours per week) requires flexibility for nights and weekends, and offers benefits, growth opportunities, and employee programs to support your development and success with Nike.

Qualifications

• Must be at least 18.
• 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events.

Skills

Customer service

Cash register operation

Team collaboration

Job description

Nike San Francisco is seeking a Retail Supervisor to lead a fast-paced team and deliver exceptional customer service. As the face of NIKE, you will guide shoppers, oversee store operations, and model Nike’s Service Principles in daily interactions.

This full-time role (34–40 hours per week) requires flexibility for nights and weekends, and offers benefits, growth opportunities, and employee programs to support your development and success with Nike.