Retail Specialist Lead — Customer Experience

Nike; Orange (CA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Discounts for family

401(k) and financial planning

Tuition reimbursement

Health savings accounts

Employee stock purchase plan

EAP and wellness programs

Job summary

Nike is hiring a Retail Supervisor for our Nike Factory Store in Orange, CA. This full-time role (34–40 hours weekly) includes nights and weekends. Starting pay is $23.00/hour with benefits and opportunities for growth. You’ll lead a high-volume team, ensure exceptional service, and help customers find the right products.

Join a culture that values teamwork, bold ideas, and a just-do-it attitude. Grow within Nike and contribute to memorable customer experiences daily.

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18 (U.S).
• Flexibility to work nights, weekends and holidays based on store needs.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include standing for extended periods.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products to support customer needs.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations at every step.
• Operate a cash register and assist with stocking and displays.
• Attend store events and support the team.

Skills

Customer service

Flexible schedule

Learn new products

Team collaboration

Cash handling

Job description

Nike is hiring a Retail Supervisor for our Nike Factory Store in Orange, CA. This full-time role (34–40 hours weekly) includes nights and weekends. Starting pay is $23.00/hour with benefits and opportunities for growth. You’ll lead a high-volume team, ensure exceptional service, and help customers find the right products.

Join a culture that values teamwork, bold ideas, and a just-do-it attitude. Grow within Nike and contribute to memorable customer experiences daily.