Retail Shipping & Customer Service Pro

The UPS Store #6515; Fresno (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Employee Discounts

Dental Insurance

Life Insurance

Medical Insurance

Vision Insurance

Job summary

The UPS Store, Inc. in Fresno seeks a Center Sales Associate to deliver world-class customer service, process packages, operate copiers, fax, binding, laminating, and POS devices.

The Associate advises customers on products, services, and best-value options while meeting daily sales goals. The ideal candidate has a high school diploma or GED, retail or customer service experience, strong computer skills (MS Office and Adobe), excellent communication, and a professional appearance.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred.
• Strong communication and professional appearance essential.

Responsibilities

• Provide outstanding customer service to walk-in and phone customers.
• Listen actively and assist customers and team members.
• Own customers' shipping needs and propose solutions.
• Learn all products/services and industry trends.
• Operate equipment/software and teach others as needed.
• Maintain a clean, organized, and safe workspace.
• Performs other duties as assigned.
• Handle stressed customers to create positive experiences.
• Manage logistics of small to medium projects and update stakeholders.
• Package shipments securely with proper cushioning and boxing.

Skills

Customer service

Retail sales

Communication

Cross-selling

Packing skills

Computer skills

Microsoft Office

Adobe Suites

Phone skills

Written communication

Math

Reliability

Physical lifting

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Creative Suite

Job description

The UPS Store, Inc. in Fresno seeks a Center Sales Associate to deliver world-class customer service, process packages, operate copiers, fax, binding, laminating, and POS devices.

The Associate advises customers on products, services, and best-value options while meeting daily sales goals. The ideal candidate has a high school diploma or GED, retail or customer service experience, strong computer skills (MS Office and Adobe), excellent communication, and a professional appearance.