Retail Sales Associate - 2118

The UPS Store #6515; Fresno (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Discounts

Job summary

The UPS Store #6515 is hiring a Center Sales Associate at our Fresno location. You will deliver world-class customer service by assisting walk-in customers with shipping, packaging, and printing services, while operating copiers, fax, and POS devices.

The role emphasizes meeting daily sales goals in a friendly, professional store environment. A background in retail sales, strong computer skills, and a professional, friendly demeanor are preferred.

Qualifications

• Previous retail sales experience.
• Strong computer and internet skills.
• High school diploma or GED.
• Friendly, helpful demeanor and professional appearance.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, The UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

Skills

Customer service

Communication skills

Sales

Packing skills

MS Office & Adobe Suite

Phone skills

Written communication

Reliability

Physical stamina

Education

High school diploma or GED

Job description

WELCOME

This position will be at our Fresno location. 373 E Shaw Ave Fresno CA 93710
THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.

We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process. By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property. Upon receipt of your responses, we will evaluate your submission. If you are selected, you will be called to come into the center to fill out an application in store and meet with the center manager. Thank You, The Hiring Manager. SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.

COMPANY DESCRIPTION

THE UPS STORE, INC.together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate \"road warriors,\" and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC.comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

JOB DESCRIPTION

The Center Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. This is a sales position, you will be required to meet certain goals on a daily/monthly basis. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

This position will be at our Fresno location. 373 E Shaw Ave Fresno CA 93710
THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.

**OPEN AVAILABILITY RECOMMENDED, WEEKEND AVAILABILITY REQUIRED.**

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, The UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

BENEFITS

• Employee Discounts