Customer-First Retail Associate: Shipping & Tech Solutions

Multi-location Owner - Paul Reed; Naperville (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

The UPS Store is seeking a Retail Sales Associate to deliver world-class customer service by handling packages for courier shipments and operating copiers, faxes, binding, laminating, and POS devices. You will advise customers with accurate information and best-value options while learning all aspects of the business.

The ideal candidate has prior retail sales experience, strong computer and internet skills, a high school diploma or GED, and a friendly, professional demeanor.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred.
• Strong communication and people skills.
• Able to cross-sell and upsell products and services.
• Excellent packing skills.
• Proficient with computers; basic Microsoft Office.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Manages shipping needs and provides viable solutions.
• Operates equipment and software related to store devices.
• Maintains clean, organized, and safe workspace.
• Performs other duties as assigned.

Skills

Retail customer service

Phone skills

Verbal and written communication

Cross-selling/up-selling

Packing skills

Technology proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The UPS Store is seeking a Retail Sales Associate to deliver world-class customer service by handling packages for courier shipments and operating copiers, faxes, binding, laminating, and POS devices. You will advise customers with accurate information and best-value options while learning all aspects of the business.

The ideal candidate has prior retail sales experience, strong computer and internet skills, a high school diploma or GED, and a friendly, professional demeanor.