Shipping & Service Center Associate

The UPS Store 7171; Florida; On-site; USD 24,000 - 32,000; Full time

Job summary

The UPS Store 7171 is seeking a Center Associate to provide world-class customer service by receiving and processing packages and operating copy, fax, binding, laminating, and point‑of‑sale devices. The role also involves advising customers on products and services and offering best-value options.

The ideal candidate will have prior retail sales experience, strong computer skills, a friendly demeanor, and a professional appearance.

Qualifications

• Requires high school diploma or GED.
• Proficient with Microsoft Office and Adobe Suites.
• Excellent communication and customer service skills.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers and team members.
• Takes ownership of customer shipping needs and offers viable solutions.
• Learns all product and service offerings and industry trends.
• Operates equipment, software, and devices proficiently and is willing to teach others.
• Maintains a clean, organized, and safe working environment.

Skills

Strong computer skills

Outstanding phone skills

Verbal and written communication

Physical stamina

Education

High school diploma or GED

Job description

The UPS Store 7171 is seeking a Center Associate to provide world-class customer service by receiving and processing packages and operating copy, fax, binding, laminating, and point‑of‑sale devices. The role also involves advising customers on products and services and offering best-value options.

The ideal candidate will have prior retail sales experience, strong computer skills, a friendly demeanor, and a professional appearance.