Customer Experience Center Associate

The UPS Store #3763; South Middleton Township (PA); On-site; USD 26,000 - 36,000; Full time

Job summary

The UPS Store #3763 is seeking a friendly Center Associate to deliver world-class service to walk-in customers and process shipments while operating copiers, scanners, and point-of-sale devices.

You will learn all product and service offerings, assist customers with shipping options, and maintain a clean, safe shop. A high school diploma or GED and strong computer skills are required.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills and strong verbal and written communication.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Retail experience

Microsoft Office

Adobe Suites

Verbal & Written communication

Ability to lift 40+ pounds

Education

High school diploma or GED

Tools

Point-of-Sale system

Copiers/Printers

Microsoft Office

Job description

The UPS Store #3763 is seeking a friendly Center Associate to deliver world-class service to walk-in customers and process shipments while operating copiers, scanners, and point-of-sale devices.

You will learn all product and service offerings, assist customers with shipping options, and maintain a clean, safe shop. A high school diploma or GED and strong computer skills are required.