Shipping & Retail Sales Specialist

The UPS Store #6515; Hanford (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee Discounts

Dental Insurance

Life Insurance

Medical Insurance

Vision Insurance

Job summary

The UPS Store, Inc. in Fresno, CA is seeking a Center Sales Associate to deliver world-class customer service by processing packages and operating copy, fax, binding, laminating, and POS devices. This sales role requires open availability and weekend work to meet daily goals.

You will advise customers on products and services, learn offerings, and work with the center manager to ensure smooth operations. In-store training will be provided; join a franchise that values teamwork and reliability.

Qualifications

• High school diploma or GED required.
• Retail/customer service experience.
• Strong communication and people skills.
• Ability to cross-sell and up-sell products and services.
• Excellent packing skills.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Manages customer shipping needs and offers viable solutions.
• Learns all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.
• Empathizes with and manages demanding customers to turn a stressful event into a positive experience.

Skills

Retail/customer service experience

Good communication

People skills

Cross-selling and up-selling

Packing skills

Phone skills

Verbal and written communication

Reliability

Lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store, Inc. in Fresno, CA is seeking a Center Sales Associate to deliver world-class customer service by processing packages and operating copy, fax, binding, laminating, and POS devices. This sales role requires open availability and weekend work to meet daily goals.

You will advise customers on products and services, learn offerings, and work with the center manager to ensure smooth operations. In-store training will be provided; join a franchise that values teamwork and reliability.