Retail Shift Supervisor — Growth, Flexible Schedule & Bonus

MERS Goodwill; Saint Peters (MO); On-site; USD 56,041,000 - 72,572,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits for full-time

Dental and vision benefits first of of

403(b) retirement

401(a) retirement

PTO accrual up to 15 days

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for our Saint Peters store. The role offers an hourly full-time schedule with a starting rate of $19.50 per hour and a potential monthly bonus of up to $500.

The ideal candidate will have 1 year of retail management or related experience, strong customer service and leadership skills, and comfort with registers and scheduling software. No degree is required, HS diploma preferred.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Skills

Retail management

Customer service

Leadership

Conflict resolution

Teamwork

Education

High School Diploma/GED

Tools

Registers system

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for our Saint Peters store. The role offers an hourly full-time schedule with a starting rate of $19.50 per hour and a potential monthly bonus of up to $500.

The ideal candidate will have 1 year of retail management or related experience, strong customer service and leadership skills, and comfort with registers and scheduling software. No degree is required, HS diploma preferred.