Retail Shift Lead | Growth & Flexible Hours + $500 Bonus

MERS / Goodwill; Saint Charles (MO); On-site; USD 53,037,600 - 57,859,200; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits

Dental and vision benefits

Life and AD&D Insurance

403(b) Retirement

PTO accrual

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill Industries is seeking a Retail Shift Supervisor to join our St Charles Store team. The role pays $19.50 per hour, with a best-in-class benefits package and a monthly bonus potential of up to $500.

Responsibilities include supervising staff, delivering excellent customer service, coaching employees, and optimizing daily operations. A high school diploma is preferred, and at least 1 year of retail management or related experience is required.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill's dress code.
• Other duties as assigned.

Skills

Retail management experience

Interpersonal skills

Customer service

Leadership

Retail software

Education

High School Diploma/GED

Tools

POS system

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill Industries is seeking a Retail Shift Supervisor to join our St Charles Store team. The role pays $19.50 per hour, with a best-in-class benefits package and a monthly bonus potential of up to $500.

Responsibilities include supervising staff, delivering excellent customer service, coaching employees, and optimizing daily operations. A high school diploma is preferred, and at least 1 year of retail management or related experience is required.