Retail Shift Supervisor: $500 Bonus & Flexible Schedules

MERS / Goodwill; Lake Saint Louis (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

Medical benefits

Dental & Vision

403B Retirement

401A Retirement

PTO accrual

Store discount

Paid holidays

Flexible schedule

Career growth

Job summary

MERS/Missouri Goodwill Industries is looking for a energetic Retail Shift Supervisor at the Lake St Louis store—Robert Raymond team. The role supports our mission, Changing Lives Through the Power of Work, and upholds our values of diversity, integrity, and respect.

The position is hourly, full-time with opportunities for development and a monthly bonus. It emphasizes supervision, service excellence, and efficient store operations in a mission-driven environment.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Education

High School Diploma/GED

Tools

POS systems

Inventory software

Scheduling software

Job description

MERS/Missouri Goodwill Industries is looking for a energetic Retail Shift Supervisor at the Lake St Louis store—Robert Raymond team. The role supports our mission, Changing Lives Through the Power of Work, and upholds our values of diversity, integrity, and respect.

The position is hourly, full-time with opportunities for development and a monthly bonus. It emphasizes supervision, service excellence, and efficient store operations in a mission-driven environment.