Retail Shift Supervisor - Flexible Hours & Bonus Up to $500/mo

MERS / Missouri Goodwill Industries; Jefferson City (MO); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Monthly Bonus up to $500

Health insurance

Dental & Vision benefits

Retirement plans

PTO accrual

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill Industries is seeking a Retail Shift Supervisor for the Jefferson City Store - Ten Mile to lead daily operations and staff while delivering exceptional customer service.

You will supervise staff, coach for performance, manage scheduling, and ensure proper use of registers and inventory tools to support donors and shoppers. This full-time role offers a competitive hourly rate and a strong benefits package including health, retirement, PTO, and holidays.

Qualifications

• No degree required; High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill's dress code.
• Other duties as assigned.

Skills

Retail management

Customer service

Leadership

Scheduling

Inventory software

Communication

Education

High School Diploma/GED preferred

Tools

POS system

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill Industries is seeking a Retail Shift Supervisor for the Jefferson City Store - Ten Mile to lead daily operations and staff while delivering exceptional customer service.

You will supervise staff, coach for performance, manage scheduling, and ensure proper use of registers and inventory tools to support donors and shoppers. This full-time role offers a competitive hourly rate and a strong benefits package including health, retirement, PTO, and holidays.