Retail Shift Supervisor - Lead, Serve, Grow with Benefits

MERS / Missouri Goodwill Industries; Washington (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits

Dental & vision benefits

Life insurance

403(b) retirement

401(a) retirement

PTO accrual

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill Industries is seeking a Retail Shift Supervisor for the Washington Store - Hwy 100. This full-time, hourly position offers an hourly rate of $19.50 and a monthly bonus potential up to $250, with additional full-time benefits.

You will supervise staff, ensure customer service excellence, manage scheduling, and support daily operations to meet goals while upholding our mission, values, and store standards.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

Skills

Retail management

Customer service

Leadership

Conflict resolution

Education

High School Diploma/GED preferred

Tools

POS systems

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill Industries is seeking a Retail Shift Supervisor for the Washington Store - Hwy 100. This full-time, hourly position offers an hourly rate of $19.50 and a monthly bonus potential up to $250, with additional full-time benefits.

You will supervise staff, ensure customer service excellence, manage scheduling, and support daily operations to meet goals while upholding our mission, values, and store standards.